Administrative Skills

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Office Management & Administration Courses

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Achieving Administrative Excellence

Introduction

Administrative professionals are highly valued for their ability to wear many hats, cope with high-level responsibilities, and work with both speed and accuracy. Organising all the pieces and parts of your professional life – from work spaces to meetings to travel plans, as well as keeping executives organized, takes a huge range of skills and attributes.

This course tackles both the practical know-how you need to give you an edge in a busy multi-faceted role, as well as the mind-set, confidence and calmness to manage yourself, your work and your working relationships.

This training course will feature:

  • Managing your time more effectively for increased productivity
  • Understanding the secrets and pitfalls of effective communication
  • Building a effective working partnership with your boss
  • Managing your emotions, stress and motivation levels
  • Essential skills for organizing any project, meeting or event

Objectives
By the end of this course, participants will be able to:

  • Work smarter and leverage their time to get things done quicker
  • Set and achieve short and long term goals
  • Communicate confidently and clearly at all levels
  • Present themselves professionally in meetings and presentations
  • Organise themselves, their office, and their executives more effectively
Advanced Office Management & Effective Administration Skills

Introduction

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.

In this programme you will learn how to:

  • Prioritise your daily responsibilities to achieve maximum output
  • Streamline your work practices and office environment
  • Communicate effectively and assertively at all levels
  • Understand yourself and others thereby improving interactions and relationships
  • Use techniques to help you think creatively, solve problems, plan, and make decisions

Objectives
Participants attending the programme will:

  • Learn how to prioritise and cope up with multiple tasks
  • Learn how to think as a manager – planning, making decisions and solving problems
  • Learn how to improve their communication skills to enhance their relationships
  • Learn how to manage your thoughts and feelings and improve self-confidence
  • Learn how to be assertive and therefore more effective in the workplace
  • Understand and develop intrapersonal and interpersonal skills
Professional Skills for Administrators & Secretaries

Introduction

This practical and highly popular workshop rapidly develops the key skills and knowledge that enables new and developing office professionals to maximise their contribution in the workplace.
The workshop shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.

Objectives
By the end of this course, participants will be able to:

  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritise between urgent and important tasks
  • Plan, organise and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively

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