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Self Development
Interpersonal Skills and Self Development Courses
Emotional Intelligence
Introduction
The overall aim of this course is to provide participants with the competencies required to improve their Emotional Intelligence (EI). Participants on this interactive course will explore the importance of EI as well as its positive impact at the professional and social levels with an aim to increase the effectiveness of their relationships at work and life at large.
Objectives
By the end of this course, participants will be able to:
- Identify the impact of emotions on human behavior
- Use the six principles of Emotional Intelligence (EI) in order to enhance relationships with others
- Interpret EI scores and their implications in order to improve interactions with other people
- Identify your EI strengths and weaknesses.
- Devise a Personal Development Plan (PDP) aimed at developing and improving Emotional Intelligence
- Apply EI skills in order to maximize personal influence at the professional and social levels
The Essentials of Business Etiquette and Protocol
Introduction
First impressions are often made within 7 seconds of a meeting and are difficult if not impossible to change. This course helps you leave a great first impression. The course addresses how to deal with others in a business setting, taking into account differences in culture and region. Since business is often conducted over lunch or dinner, dining skills can also impact someone’s opinion of you as a potential business partner. This course will give you tips how to apply proper manners and business etiquette in many different settings. Many diplomatic ‘incidents’ occur due to personnel’s lack of understanding of various protocol standards. In this course we introduce the international rules of protocol that need to be implemented during formal occasions and visits.
Objectives
By the end of the course, participants will be able to:
- Behave correctly in both business and social situations
- Interact and communicate effectively with different types of guests
- Demonstrate personal and professional conduct
- Plan VIP visits and formal occasions while executing the role of the ideal host
- Apply proper communication etiquette
- Implement different variations in protocol and etiquette from different cultures, nations and regions
Time Management & Stress Control
Introduction
The aim of this course is to help participants become more efficient and effective in managing their life. Participants on this interactive course will explore various time management skills and stress management techniques to get better control and have a more positive impact over their life at the professional and social levels.
Objectives
By the end of this course, participants will be able to:
- Identify time management challenges and assess their efficiency in managing their time
- Explain the Time Mastery Profile components and their use in better managing their time
- Apply global personal effectiveness guides in order to improve their chances of success at work and in life
- Analyze stress symptoms and their causes in order to identify their negative impact on mind and body
- Implement stress management techniques in order to alleviate stress and lead a healthier and better life
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The objectives for each topic were identified and followed. This will enable me to apply the knowledge I gained. Plus, participation and interaction were encouraged.
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Enjoyed the general knowledge being passed and relating the course to our own personal financial situation and how we can use these policies for personal gain.
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The training presenter was well prepared for the session, enthusiastic and interested. Plus the material was well organised.
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A very enjoyable course with lots of current anecdotes to illustrate the course material.
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The objectives for each topic were identified and followed. Shared experience – relevant to every day. Very good coverage and really enjoyed being at the event.
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The presenter was well prepared, and answered the questions in a complete and clear manner. The objectives for each topic were identified and followed.
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I enjoyed all aspect of the course content due to their inter-relatedness, plus the presenter was very knowledgeable and experienced.
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The course was refreshing to reflect on key areas of Human Resource and measure where my organisation is in relation to the topics covered.
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Enjoyed the interactions, different perspectives offered and the opportunity to open the thoughts of strategic HR Metrics and Analytics thinking.
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The training met my expectations. The course objectives and content for each topic were identified, followed, organised and easy to follow.
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Mastering Sales & Marketing using Social Media Tools
